Saturday, October 20, 2012
Communications Style Is Key
The past three years have flown by but not without a lot of hard work in communications. Working as a Customer Support Representative takes a lot of consistent adjustments to keep in tune with the people you serve. In a moments notice you have to bring yourself to the level of intelligence and communications style of the individual you are communicating with. This takes a lot of practice and sometimes it is very hard to switch your communications style in order to maintain your effectivity.
When working with groups and/or teams of individuals it becomes even more difficult because you have to find some plateau wherein everyone is comfortable while slightly moving from one person's interest to another to keep a captive and motivated audience. This means you have to find some idea of the interests of your audience. You must have interaction in order to do this. There are different ways of getting and maintaining interaction with your audience. Once way I have kept interaction was to throw out pieces of candy or some other type of goodie to people in the audience who answer a question or volunteer information.
If you think about it, everything we do in life is through some type of interaction. So the more interactive you are, the better you will succeed in your endeavers. If you are still sitting there and not being interactive, get with it! Find something out about someone you are interested in. You will be glad you did.
When working with groups and/or teams of individuals it becomes even more difficult because you have to find some plateau wherein everyone is comfortable while slightly moving from one person's interest to another to keep a captive and motivated audience. This means you have to find some idea of the interests of your audience. You must have interaction in order to do this. There are different ways of getting and maintaining interaction with your audience. Once way I have kept interaction was to throw out pieces of candy or some other type of goodie to people in the audience who answer a question or volunteer information.
If you think about it, everything we do in life is through some type of interaction. So the more interactive you are, the better you will succeed in your endeavers. If you are still sitting there and not being interactive, get with it! Find something out about someone you are interested in. You will be glad you did.
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